Frequently Asked Questions

We recommend booking at least 2-4 weeks in advance for most services. For peak seasons (November-February) and popular items like photo booths, booking 4-6 weeks ahead is advisable. However, we do accept last-minute bookings when availability allows - just give us a call!

Once you submit a booking request, we'll send you a confirmation email within 24 hours. A 30% deposit secures your booking, with the remaining balance due on or before your event date. You can pay online via credit card or bank transfer.

Yes! You can modify your booking up to 7 days before your event at no charge. Cancellations made more than 7 days before receive a full refund of the deposit. Cancellations within 7 days may be subject to a cancellation fee - please check your booking confirmation for specific terms.

Yes, we require a 30% deposit to secure your booking. This deposit is fully refundable if you cancel more than 7 days before your event. The remaining balance is due on or before the event date.

We service all of Melbourne and surrounding suburbs within 50km of the CBD. Delivery within this area is FREE for all bookings over $300. For locations outside this zone, we can usually still help - additional delivery fees may apply.

We typically arrive 1-2 hours before your event starts to ensure everything is set up and tested. For larger setups (like multiple photo booths or full DJ packages), we may need more time. We'll confirm your specific delivery window when you book.

Absolutely! All our packages include professional delivery, setup, and pack down. Our team will arrive, set everything up, ensure it's working perfectly, and return after your event to collect the equipment. You don't need to lift a finger!

Please ensure there's reasonable access for our delivery vehicle (regular van) and let us know about any stairs, lifts, or long distances from parking. If you're at a venue, let them know we'll be arriving for setup. Any parking costs at paid venues will be passed on.

While rare, technical issues can happen. Our equipment is professionally maintained and tested before every event. If something does go wrong, we have a support line available during your event and can often troubleshoot remotely. For critical failures, we'll do our best to send a replacement or provide a partial refund.

Yes! All our photo booth packages include a friendly attendant who will help guests use the booth, manage props, and ensure everything runs smoothly throughout your event. They're there to make sure everyone has a great time!

Absolutely! We can customise photo strips with your event name, date, logo, or custom graphics. Basic customisation is included with all packages. Let us know your requirements when booking and we'll create something special for your event.

Most of our equipment runs on standard 240V power outlets. Photo booths typically need 1-2 outlets, DJ setups need 2-4 outlets, and lighting may need additional power. We'll confirm your specific requirements during booking. If you're having an outdoor event, let us know and we can advise on generator requirements.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfer. Payment is processed securely through Stripe. For corporate clients, we can also arrange invoicing with NET 14 terms.

No hidden fees! The price you see includes delivery, setup, pack down, and an attendant where applicable. The only additional costs would be for travel beyond 50km from Melbourne CBD, or if you request add-ons like extra hours or additional equipment.

Yes! Booking multiple services together saves you money. We also offer seasonal promotions and discounts for off-peak bookings (typically March-September, Monday-Thursday events). Contact us for a custom quote if you're booking multiple items.

Of course! We provide tax invoices for all bookings. For corporate clients, we can arrange direct invoicing with your company. Just provide your company details and ABN when booking.

We can set up at most venues including function rooms, backyards, parks, and warehouses. Some venues have specific requirements or preferred suppliers - please check with your venue and let us know any restrictions. For outdoor events, we recommend having a backup plan in case of bad weather.

We cater for all types of events! Weddings, corporate functions, birthday parties, school formals, product launches, Christmas parties, engagements, baby showers - you name it! Our equipment and services can be tailored to suit any occasion.

Most photo booths need about 3m x 3m of floor space, plus room for guests to queue. Our open-air booths are more flexible, while mirror booths and 360 booths may need more space. We'll advise on exact requirements for your chosen setup.

Yes, we carry comprehensive public liability insurance ($20 million coverage) and can provide a certificate of currency for your venue upon request. This is included at no extra charge.

Guests can receive their photos instantly via email, SMS, or AirDrop (for iPhone users). They can also download from a custom online gallery we create for your event. Physical prints are also available from most of our photo booth packages.

Yes! After your event, we'll provide you with an online gallery containing all photos and videos taken during your event. This gallery is typically available within 24-48 hours and can be shared with guests. You'll also receive a USB drive with all high-resolution files.

Photos are provided in high-resolution JPEG format, and videos in MP4 format. These are compatible with all devices and can be easily shared on social media or printed.

WiFi helps with instant sharing features, but our equipment has mobile data backup and can operate offline if needed. If your venue has WiFi, please share the password with our team on the day.