Question 1

How do I book?

Accepted Answer

Booking is easy — simply browse our products, select your dates and items, then complete your booking online in under 2 minutes. You'll receive an instant confirmation email with all the details for your event.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, Apple Pay, and Google Pay — all processed securely through Stripe. Your payment details are never stored on our servers.

Question 3

Do I need to pay a deposit?

Accepted Answer

We require full payment at the time of booking to secure your items. This guarantees availability for your date. If you need to cancel, our refund policy applies based on how far in advance you cancel.

Question 4

Can I modify my booking after paying?

Accepted Answer

Absolutely — just contact us at hello@oneclickevents.com.au or call 03 9560 9410 and we'll do our best to accommodate changes. Modifications are subject to availability, and any price differences will be adjusted accordingly.

Question 5

Is GST included in your prices?

Accepted Answer

Yes, all prices displayed on our website are inclusive of GST. The total you see is the total you pay — no hidden fees or surprise charges at checkout.

Question 6

Do you deliver to my area?

Accepted Answer

We deliver across all Melbourne metropolitan areas. For regional areas including Geelong, Ballarat, and the Mornington Peninsula, additional delivery fees may apply. Check our service areas page for full coverage details.

Question 7

Is delivery and setup included in the price?

Accepted Answer

Yes — for most products, delivery, professional setup, and collection are all included in the hire price. Some items may have specific delivery requirements which will be clearly noted on the product page.

Question 8

What time will you arrive for setup?

Accepted Answer

We typically arrive 2–3 hours before your event start time to ensure everything is set up and looking perfect. We'll confirm the exact delivery window with you 24 hours before your event.

Question 9

Do you need access to power outlets?

Accepted Answer

Some items such as LED letters and photo booths require access to standard power outlets. Each product page clearly specifies power requirements so you can plan ahead. We bring our own extension leads.

Question 10

Do you handle both setup and pack-down?

Accepted Answer

Yes — our service is fully hands-off for you. We deliver, set up everything before your event, and return to pack down and collect after. You won't need to lift a finger.

Question 11

Can I customise the LED letters or numbers?

Accepted Answer

Yes! We offer the full alphabet and numbers 0–9 in LED light-up format. You can spell out names, initials, ages, or custom messages. Just select the letters you need when booking.

Question 12

How big are the LED light-up letters?

Accepted Answer

Our LED letters stand at an impressive 1.2 metres tall — they make a stunning statement piece for any event. Check the product pages for photos showing the letters at various venues for scale.

Question 13

Can items be used outdoors?

Accepted Answer

Most of our equipment is suitable for both indoor and outdoor use, weather permitting. Each product page specifies whether it's outdoor-compatible. For outdoor events, we recommend having a backup plan in case of rain.

Question 14

What happens if something breaks during my event?

Accepted Answer

Don't worry — accidental damage during normal use is covered by us. We understand that events can be unpredictable. Simply let us know when we collect the equipment and we'll take care of it at no extra cost to you.

Question 15

Can I see the products before booking?

Accepted Answer

We don't currently have a physical showroom, but our website features high-quality photos and videos of every product at real events. If you'd like more information about any item, feel free to get in touch and we'll send additional photos or videos.

Question 16

What is your cancellation policy?

Accepted Answer

We offer a tiered cancellation policy: cancel 30+ days before your event for a full refund, 14–30 days before for a 50% refund, or less than 14 days before at no refund. This allows us to manage inventory fairly for all customers.

Question 17

Can I change my event date?

Accepted Answer

Yes — date changes are subject to availability. Contact us as early as possible at hello@oneclickevents.com.au and we'll do our best to move your booking. There's no fee for date changes made more than 14 days before your original event date.

Question 18

What if my event is cancelled due to extreme weather?

Accepted Answer

We understand Melbourne weather can be unpredictable. If extreme weather makes your outdoor event unsafe, we'll work with you to either reschedule to another available date or arrange an indoor alternative where possible.

Question 19

What if you can't fulfill my booking?

Accepted Answer

In the very rare event that we cannot fulfill your booking, you'll receive a full refund plus a 10% credit toward a future booking as our apology. We pride ourselves on reliability and this has only happened once in our history.

Question 20

How long do refunds take to process?

Accepted Answer

Approved refunds are processed within 5–10 business days back to your original payment method. You'll receive an email confirmation once the refund has been initiated.

Question 21

How long have you been operating?

Accepted Answer

One Click Events has been proudly serving Melbourne since 2020. In that time, we've helped make over 600 events unforgettable — from intimate birthday parties to large-scale corporate functions and beautiful weddings.

Question 22

Do you service areas outside of Melbourne?

Accepted Answer

Yes — we regularly service Geelong, Ballarat, the Mornington Peninsula, and other regional Victorian areas by special arrangement. Additional delivery fees apply. Contact us for a quote for your location.

Question 23

Can I hire multiple items at once?

Accepted Answer

Absolutely — and we encourage it! When you hire multiple items together, you'll automatically receive bundle discounts at checkout. The more you hire, the more you save.

Question 24

Do you provide insurance?

Accepted Answer

Yes — we carry comprehensive public liability insurance for all events we service. This gives you and your venue peace of mind knowing that you're fully covered.

Question 25

How do I leave a review after my event?

Accepted Answer

After your event, we'll send you an automated email with a link to share your experience. We love hearing from our customers, and your feedback helps us continue to improve our service.

Frequently Asked Questions

Booking & Payment

Delivery & Setup

Products & Equipment

Cancellation & Changes

General

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